● 350 network hospitals across all 14 districts
● 95% of customers opted for the recently launched EMI feature
● Cashless claims approved within 20 minutes
Customers in Kerala have responded enthusiastically to Navi’s 100% digital, paperless app-based health insurance launched last December. With wide coverage of 350 network hospitals across all 14 districts in Kerala, ranging from Amrita Institute of Medical Sciences & Research Centre in Cochin to Pranavam Hospital in Punalur, the state has emerged among the important markets for Navi Health Insurance, with Kerala business growing at 35% every month and contributing close to 10% of its India-wide business. Ernakulam, Thrissur, and Kozhikode are the fastest-growing markets in Kerala for Navi Insurance. Nationally, Navi’s insurance’s business has grown by 130% every month since its launch.
Customers can buy Navi Health Insurance through a quick and completely paperless process, with the policy issued to them instantly on the app. Navi’s EMI feature allows customers to pay their insurance premiums monthly, making it more affordable for many more customers. With monthly premiums starting from as low as ₹241/month, 95% of Navi’s customers choose to pay premiums monthly.
Navi offers health insurance cover ranging from ₹2 Lakh to ₹1 Crore for individuals and families. It offers cashless claims along with a dedicated Claims Relationship Manager to help the customers during the claim process. Most cashless claims are approved within 20 minutes. Navi Insurance also has an industry-leading Claim Settlement Ratio of 97%.
Some unique features of Navi’s health insurance plans include – free and unlimited online doctor consultations, no room rent cap for single occupancy room and automatic restoration of the sum insured which allows customers to register claims an unlimited number of times, each time up to their cover amount during their policy tenure. Navi also offers to double the sum insured in case of an accident, for customers under 40 years of age.
According to Ramchandra Pandit, MD and CEO, Navi General Insurance, “The response from Kerala for Navi health insurance has been extremely heartening. Our objective is to radically simplify health insurance for individuals and families. To this end, we actively leverage technology and data as well as customer feedback to constantly implement new features and improve our offering to customers.”